FAQs
Quality & Safety
Where are Noveya Labs supplements made?
Novaya Labs supplements are made in the USA in a GMP-compliant facility.
Are your supplements third-party tested?
Yes. Our supplements undergo third-party testing to help verify product quality, purity, and safety.
What does GMP-compliant mean?
GMP stands for Good Manufacturing Practices. A GMP-compliant facility follows quality standards for manufacturing, handling, and production processes.
Are your products safe?
Our supplements are made in a GMP-compliant facility and third-party tested for quality and safety. As with any supplement, please follow the suggested use on the product label. If you are pregnant, nursing, taking medication, have a medical condition, or are unsure whether this product is right for you, please consult your healthcare provider before use.
Are Noveya Labs supplements FDA approved?
Dietary supplements are not approved by the FDA before they are sold. However, our products are made in a GMP-compliant facility and third-party tested for quality and safety.
Do your supplements diagnose, treat, cure, or prevent disease?
No. Our supplements are not intended to diagnose, treat, cure, or prevent any disease.
Where can I find the ingredients and supplement facts?
You can find the supplement facts, ingredients, and suggested use on the product page and product packaging.
Frequently Asked Questions
Shipping & Delivery
How long does shipping take within the U.S.?
Most eligible U.S. orders are delivered within approximately 3 business days with Standard Shipping or approximately 2 business days with Expedited Shipping.
Delivery times may vary depending on inventory availability, destination, carrier delays, holidays, weather, or other events outside of our control.
Will I receive tracking information?
Yes. Once your order ships, you will receive tracking information so you can follow your package until delivery.
Where do you ship from?
Many orders are fulfilled through Amazon Multi-Channel Fulfillment (MCF), which means your order may be picked, packed, and shipped through Amazon’s fulfillment network.
Will my order arrive in Amazon packaging?
It may. Your order may arrive in Amazon-branded or carrier-branded packaging. This does not mean your order was purchased from Amazon. Your purchase was made directly through Noveya Labs, and all customer support, returns, and refunds are handled by us.
Amazon Multi-Channel Fulfillment
Why do you use Amazon Multi-Channel Fulfillment?
We use Amazon Multi-Channel Fulfillment (MCF) because it helps us provide fast, reliable, and trackable delivery across the United States.
Amazon’s fulfillment network allows orders to be processed efficiently, while we continue to manage your purchase, customer care, returns, and refunds directly.
Is my order still handled by Noveya Labs?
Yes. Even if your package is fulfilled through Amazon Multi-Channel Fulfillment, your order is placed directly with Novaya Labs. We are responsible for your customer support, returns, refunds, and overall shopping experience.
Does this mean I bought from Amazon?
No. Your purchase was made directly through our website. Amazon may only act as our fulfillment partner for shipping and delivery.