Shipping & Returns Policy

Shipping & Fulfillment

We use Amazon Multi-Channel Fulfillment (MCF) to safely and reliably fulfill many of the orders placed on our website.

This means your order may be picked, packed, and shipped through Amazon’s fulfillment network, even though your purchase was made directly through our store. We use Amazon MCF to provide fast, trusted, and reliable delivery across the United States.

Your order may arrive in Amazon-branded or carrier-branded packaging. This does not mean your order was purchased from Amazon. Your purchase, payment, customer support, returns, and refunds are handled directly by Novaya Labs.

Estimated U.S. Delivery Times

Delivery estimates apply to eligible items that are in stock and ready to ship from Amazon fulfillment centers. Delivery times may vary depending on product availability, shipping destination, carrier delays, weather, holidays, or other events outside of our control.

Once your order ships, you will receive tracking information so you can follow your package until delivery.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at:

info@redrabbit-holdings.com

Please do not send your item back before contacting us. Items sent back without first requesting a return will not be accepted.

If your return is accepted, we will provide detailed return instructions, including the correct return address and information on how to send your package.

Because we use Amazon Multi-Channel Fulfillment (MCF) for many orders, the return address may vary and will be provided after your return request is approved.

You can always contact us for any return questions at:

info@redrabbit-holdings.com

Return Shipping

For returns due to personal preference, change of mind, or ordering the wrong item, customers are responsible for return shipping costs.

To make the return process easier, we may provide return shipping instructions or a prepaid return shipping label. If a prepaid label is provided, the cost of return shipping may be deducted from your refund.

If your item arrives damaged, defective, or incorrect, please contact us immediately. In these cases, we will help resolve the issue and may cover the return shipping cost or provide a replacement when applicable.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

This allows us to evaluate the issue and make it right as quickly as possible.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods, custom products, personalized items, personal care goods, hazardous materials, flammable liquids, or gases.

We also do not accept returns on sale items or gift cards.

Please contact us at info@redrabbit-holdings.com if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.

As above, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know whether the refund was approved.

If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at:

info@redrabbit-holdings.com